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Please contact customer service at 877-723-8362 to receive a return authorization and information on how to proceed. Thank-you. We will strive to fix a problem as soon as we are made aware of it. If you ordered in error we will help to exchange the item if possible. If your order was a custom piece, and found to have been ordered incorrectly on your part, we will modify it, if possible, with a $80.00/hr. labor rate. This is determined per order and may not apply to all orders.